Unable to Access Wiley KnowItAll (2020+) Databases using Shimadzu LabSolutions


Why can't I access my Wiley KnowItAll (2020+) databases using Shimadzu LabSolutions?



If you are seeing the "maximum installations" or "access denied" message, a security conflict has occurred between KnowItAll 2020 or newer and LabSolutions. Installing the update below should resolve the security conflict. 

  1. Close KnowItAll ID Expert and LabSolutions 
  2. Open File Explorer in Windows and make sure you are able to view hidden files and folders.  If you do not know how to do this, then please refer to this Microsoft knowledge article
  3. Delete the hidden License folder from C:\Users\Public\Documents\Bio-Rad Laboratories 
  4. Delete the hidden License folder from C:\Users\Public\Documents\Wiley 
  5. Download the 32-bit version from http://update.knowitall.com/other/SDBSDK_Update/SDBSDKUpdate_Shimadzu.zip (If your version of LabSolutions is 64-bit, please use the 64-bit update instead.) 
  6. Unzip the files from the download and copy them to C:\Program Files (x86)\LabSolutions\IR 
  7. Click Yes to replace all files 
  8. Start ID Expert 
  9. ID Expert should ask for license activation information. Activate the license using ID Expert 
  10. Close ID Expert 
  11. Start LabSolutions and access the databases